If you've ever tried renting with a pet, you know how frustrating it can be.
When I was apartment hunting with my dog, Cooper, I thought it would be easy. I quickly realized that wasn't the case. Most places either rejected us outright or tried to charge hundreds in pet deposits and monthly fees.
After getting turned away a few too many times, I started looking into other options. That's when I came across something I hadn't considered before: an Emotional Support Animal (ESA) letter.
If you qualify, an ESA letter can legally protect you from pet rent, breed restrictions, and even being denied housing altogether. Under the Fair Housing Act, landlords legally cannotdeny you housing or charge pet rent if you qualify for an ESA letter, it's federal law, not a request. It completely changed our situation, we were finally able to find a place that worked without all the added stress.
But here's the part I didn't expect: most ESA sites online are shady. I found dozens that offered instant approval or printed "certificates," but those don't hold up under Fair Housing laws. A landlord can reject them, and that could put your housing at risk.
So I took the time to dig deeper. I reviewed dozens of ESA services to figure out which ones were actually legitimate and backed by licensed professionals, compliant with housing laws, and not just pumping out fake paperwork.
After all that research, I pulled together a list of 7 trusted ESA letter providers that are actually the real deal.
During my search for ESA letter services, I discovered tons of companies offering similar services. The quality varied dramatically, but after comparing my options, I settled on My Support Animal.
I'll walk through my decision process and explain why My Support Animal stood out as the right fit for Cooper and me. Here's what really made the difference:
When you start your search for an ESA letter service, you'll find a lot of options.
While a lot of them are good, they're definitely not all equal. In fact, some of them look downright untrustworthy. When I was researching the companies, there were certain red flags that kept cropping up that you should keep an eye out for:
If you notice that a service is offering add-on services of certifications, registration numbers, ID cards or something similar, don't trust them. These add-ons sound very reassuring but the only thing you need is an official letter from a licensed mental health professional recommending an ESA. I'd recommend avoiding any service that mentions certifications and registrations, as there's no official registration system for support or service animals.
With all that in mind, I wanted to find a service that would connect me with a real mental health professional and a legally sound ESA letter. It took a bit of time to review all of the services, but it meant that I could be confident that I could live with Cooper wherever I went. I've put everything I found in this guide with some handy dos and don'ts so your search should be simple and straightforward.
Before you start looking into ESA letter services and different companies, it's good to know what you need. Besides your eligibility for an ESA, your letter is the most important document. The letter is the one thing that means Cooper can live with me wherever I move.
The US Department of Housing (HUD) and the Fair Housing Act (FHA) have guidelines for anyone who wants to apply for an ESA. The guidance also lets you know your rights and an idea for what to look for on ESA sites. Some of the sites I looked into don't mention the guidance or regulations anywhere which means the letters are probably illegitimate and a waste of your money.
Alongside making sure you speak to a genuine mental health professional, they need to be licensed in your state. If they're not, the letter won't be valid. You cannot be treated and prescribed an ESA letter if your mental health professional isn't licensed in your state.
This doesn't mean that they have to live in your state, just have an active license there. It's a good idea to find a company that's got a network of professionals across the country. That way you can get a license for wherever you need it. It's also handy if you're moving state as the same company can help you in whichever state you're moving to.
When you're researching companies, it's good to know what type of medical health professionals can legally write ESA letters. This will help you find legitimate services and avoid untrustworthy options. The HUD states that a variety of mental health professionals can write ESA letters, including:
There's a lot of misinformation about what breeds and species you can have as an emotional support animal, but the HUD states there are no restrictions. To have your furry friend as an ESA, you just need a mental professional to confirm it's reasonable and justified. This means that your super-friendly pitbull will be absolutely fine as an ESA.
The HUD states that there aren't any limits on how many ESAs you can have. You just need your mental health professional to find all animals to be reasonable and justified. Understandably, the more animals you have, the harder it is for them to find individual mental health benefits for each animal. Because of this, a lot of ESA services will charge additional fees for 3 or more animals. The decision as to how many animals you can have as ESAs is down to your mental health professional's discretion.
Psychiatric service dogs (PSDs) have public access rights along with the same housing rights as ESAs since they are legally service animals and protected by the ADA. PSDs have to be trained to perform a task directly related to your mental disability, which is different from ESAs, who don't have to be trained at all.
I've read tons of nightmarish stories of landlords harassing pet owners even when they have legitimate ESA letters. The experience is stressful and nerve-racking so it's important to make sure you find a service you can trust to defend you regardless of your situation. Make sure you find a company with a solid legal team and good support.
Finding a service that supports you with additional forms is super important. Landlords will ask you to fill out specific documents and forms, and although they're not legally required, it's usually a good idea to comply where you can. Good ESA services will help you fill in the forms and make sure you meet your landlord's requirements. Some services include this, and others offer it as an additional service.
This is the only provider I found that truly put all my concerns to rest, and when it comes to making sure I have Cooper by my side, that's a must. The 100% money back guarantee, great service, and fast turnaround time is a plus, and I could not recommend My Support Animal more.
They offer a legitimate ESA letter through a licensed doctor, but they also offer fake registrations and products that make me feel like they are overall, not trustworthy.
Alongside the lack of a live call with a mental health professional, I also couldn't find anything about legal support and considering my past experience with landlords, this is a non-starter for me.
No frills means no frills, they are a small shop and what they gain in speed they lose in experience.
They advertise that having an ESA will get you more access to restaurants, hotels, and shops, and we know that according to HUD, this isn't correct. This along with the fact that they do not offer the option to actually speak with a real therapist makes me question their legitimacy.
The claims about air travel made me question their legitimacy. However, if you're looking for a good price and quick service, ESA Doctors is a great option. Just not for me.
Overall, I'd recommend Mango Clinic if you're looking for a straightforward option that allows you to book pretty easily with a provider, if you are willing to forfeit having access to a knowledgeable staff with up to date ESA information. It didn't tick all of my boxes and the false claims made me suspicious of their ability to help me get a legitimate ESA letter.
This is another service that left me a tad skeptical, as you don't need to connect with a provider on the phone. I reviewed them because they show up EVERYWHERE, so I'm guessing a lot of people interact with this website.
Additionally, I did not like that their website is pretty hard to use. Their information about emotional support animals and service animals was confusing and incorrect. Lastly, the amount of times they try to sell you additional stuff is pretty wild. It just feels like they're looking to grab your $$$.
Finding the right ESA letter service can be tricky, but you should have the knowledge you need to find the perfect fit for you and your furry friend. Here are some things to bear in mind when you start your search:
During my search, my biggest priorities were peace of mind, great service, and legitimate products.
This process wasn't the most fun, but knowing I don't need to worry about taking Cooper with me, is definitely worth the time spent. Big thanks for My Support Animal for making sure that I never have to worry about whether
I can live with Cooper again!
Hopefully, this saves you time and makes selecting an ESA provider an easy decision!