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Posted June 6th, 2025

My Search For An ESA Letter To Live With Cooper 🐶

I needed an ESA letter to keep my dog, so I researched all the companies offering them. Here's the good and the bad.
Last Updated
January 5, 2024
Reading Time
4 Minutes
Cooper the dog
This is my furry friend Cooper. 👋

If you've ever tried renting with a pet, you know how frustrating it can be.

 

When I was apartment hunting with my dog, Cooper, I thought it would be easy. I quickly realized that wasn't the case. Most places either rejected us outright or tried to charge hundreds in pet deposits and monthly fees.

 

After getting turned away a few too many times, I started looking into other options. That's when I came across something I hadn't considered before: an Emotional Support Animal (ESA) letter.

 

If you qualify, an ESA letter can legally protect you from pet rent, breed restrictions, and even being denied housing altogether. Under the Fair Housing Act, landlords legally cannotdeny you housing or charge pet rent if you qualify for an ESA letter, it's federal law, not a request. It completely changed our situation, we were finally able to find a place that worked without all the added stress.

 

But here's the part I didn't expect: most ESA sites online are shady. I found dozens that offered instant approval or printed "certificates," but those don't hold up under Fair Housing laws. A landlord can reject them, and that could put your housing at risk.

 

So I took the time to dig deeper. I reviewed dozens of ESA services to figure out which ones were actually legitimate and backed by licensed professionals, compliant with housing laws, and not just pumping out fake paperwork.

 

After all that research, I pulled together a list of 7 trusted ESA letter providers that are actually the real deal.

Top Recommendation

I'll save you scrolling: My Support Animal is the best ESA letter service

During my search for ESA letter services, I discovered tons of companies offering similar services. The quality varied dramatically, but after comparing my options, I settled on My Support Animal.

I'll walk through my decision process and explain why My Support Animal stood out as the right fit for Cooper and me. Here's what really made the difference:‍

  1. They use real licensed doctors, not fake paperwork

    Most people think ESA websites are scams because they assume you're just buying some generic letter off the internet. That's not how My Support Animal works. Every single letter is personally evaluated, written, and digitally signed by an actual Licensed Mental Health Professional (LMHP). You're getting a real medical document from a real doctor. The reason people get burned is they go with fake services that just print worthless papers. My Support Animal connects you with real doctors.
  2. Landlords legally can't challenge their letters

    Here's what separates legitimate ESA letters from the fake ones: My Support Animal's letters are legally bulletproof because they're created by licensed professionals following proper medical protocols. When a landlord sees documentation signed by an LMHP, they know it's the real deal and they're legally required to comply. The "scam" sites people complain about are the ones selling fake certificates that landlords can easily reject. With My Support Animal, you get federal legal protection that actually works.
  3. The whole process was smooth and easy

    What I appreciated most was how professionally they handled everything. The entire process was streamlined and straightforward. No pushy sales calls, no unnecessary add-ons, no confusing packages. You get evaluated by a real LMHP, receive your legitimate documentation, and that's it. It's exactly what you'd expect from a real medical service, not some sketchy website operation.

Need an ESA letter? Keep an eye out for ESA red flags

When you start your search for an ESA letter service, you'll find a lot of options. 

While a lot of them are good, they're definitely not all equal. In fact, some of them look downright untrustworthy. When I was researching the companies, there were certain red flags that kept cropping up that you should keep an eye out for: 

Steer clear of ESA certifications, registration numbers or ID cards

If you notice that a service is offering add-on services of certifications, registration numbers, ID cards or something similar, don't trust them. These add-ons sound very reassuring but the only thing you need is an official letter from a licensed mental health professional recommending an ESA. I'd recommend avoiding any service that mentions certifications and registrations, as there's no official registration system for support or service animals. 

With all that in mind, I wanted to find a service that would connect me with a real mental health professional and a legally sound ESA letter. It took a bit of time to review all of the services, but it meant that I could be confident that I could live with Cooper wherever I went. I've put everything I found in this guide with some handy dos and don'ts so your search should be simple and straightforward.

 

Get to grips with ESA letter requirements and guidelines 

Before you start looking into ESA letter services and different companies, it's good to know what you need. Besides your eligibility for an ESA, your letter is the most important document. The letter is the one thing that means Cooper can live with me wherever I move. 

The US Department of Housing (HUD) and the Fair Housing Act (FHA) have guidelines for anyone who wants to apply for an ESA. The guidance also lets you know your rights and an idea for what to look for on ESA sites. Some of the sites I looked into don't mention the guidance or regulations anywhere which means the letters are probably illegitimate and a waste of your money. 

Here's what you need to know about ESA requirements and your rights:  

Make sure your mental health professional is licensed in your state

Alongside making sure you speak to a genuine mental health professional, they need to be licensed in your state. If they're not, the letter won't be valid. You cannot be treated and prescribed an ESA letter if your mental health professional isn't licensed in your state. 

This doesn't mean that they have to live in your state, just have an active license there. It's a good idea to find a company that's got a network of professionals across the country. That way you can get a license for wherever you need it. It's also handy if you're moving state as the same company can help you in whichever state you're moving to. 

Learn about accepted license types

When you're researching companies, it's good to know what type of medical health professionals can legally write ESA letters. This will help you find legitimate services and avoid untrustworthy options. The HUD states that a variety of mental health professionals can write ESA letters, including: 

  • Physicians
  • Psychiatrists
  • Psychologists
  • Physician's assistants
  • Nurse practitioners
  • Clinical social workers.

Ignore warns about species/breed restrictions

There's a lot of misinformation about what breeds and species you can have as an emotional support animal, but the HUD states there are no restrictions. To have your furry friend as an ESA, you just need a mental professional to confirm it's reasonable and justified. This means that your super-friendly pitbull will be absolutely fine as an ESA. 

Understand ESA quantity limits

The HUD states that there aren't any limits on how many ESAs you can have. You just need your mental health professional to find all animals to be reasonable and justified. Understandably, the more animals you have, the harder it is for them to find individual mental health benefits for each animal. Because of this, a lot of ESA services will charge additional fees for 3 or more animals. The decision as to how many animals you can have as ESAs is down to your mental health professional's discretion. 

Know the difference between ESAs and PSDs

Psychiatric service dogs (PSDs) have public access rights along with the same housing rights as ESAs since they are legally service animals and protected by the ADA. PSDs have to be trained to perform a task directly related to your mental disability, which is different from ESAs, who don't have to be trained at all.

Find a service with good legal and therapist support

I've read tons of nightmarish stories of landlords harassing pet owners even when they have legitimate ESA letters. The experience is stressful and nerve-racking so it's important to make sure you find a service you can trust to defend you regardless of your situation. Make sure you find a company with a solid legal team and good support. 

Make sure you've got all the support you need

Finding a service that supports you with additional forms is super important. Landlords will ask you to fill out specific documents and forms, and although they're not legally required, it's usually a good idea to comply where you can. Good ESA services will help you fill in the forms and make sure you meet your landlord's requirements. Some services include this, and others offer it as an additional service. 

My experience using My Support Animal service

✅ Positives

Positives

When I first started looking into getting an ESA letter, I was pretty overwhelmed with all the options out there. What really stood out about My Support Animal was how their support team went above and beyond to walk me through every step of the process. They patiently addressed all my concerns and questions, which gave me total peace of mind. Their money-back guarantee and flexible scheduling options during checkout made the decision to go with them even easier. Looking back, I'm so glad I chose their service.

🧐 Negatives

Negatives

🧐
I honestly had no complaints with the service or the therapist I spoke to or the quality of the ESA letter, but they did send a lot of marketing emails. But that's a small price to pay for getting Cooper to live with me.

Why I chose My Support Animal as the best service

This is the only provider I found that truly put all my concerns to rest, and when it comes to making sure I have Cooper by my side, that's a must. The 100% money back guarantee, great service, and fast turnaround time is a plus, and I could not recommend My Support Animal more.

My experience using US Service Animals' service

✅Positives

Positives

Their legal support was the next best thing to a guarantee and the turnaround time was only a bit longer than what I experienced with My Support Animal. The support team was professional, but their wait times could be a bit long. They are a solid service if a satisfaction guarantee isn't a priority for you.

🧐Negatives

Negatives

🧐
Be aware that US Service Animals sells 2 ESA package options. Their $89 option to 'register' your animal as an ESA is not a legally-binding document, according to a lawyer that I asked. I was tempted to buy that package since it was less expensive, but it ultimately would have been a waste of my money. They do offer a legitimate ESA evaluation through a doctor, but the fact that they offer a fake registration as an option made me uncomfortable, so I ultimately decided not to use their service.

Why US Service Animals is the runner-up

They offer a legitimate ESA letter through a licensed doctor, but they also offer fake registrations and products that make me feel like they are overall, not trustworthy.

My experience using Emotional Pet Support's service

✅Positives

Positives

As I'm finishing the initial sign up, I get a call... It's Emotional Pet Support checking in to answer any questions, and providing a white glove experience. They walked me through the whole process and made me feel comfortable with everything before I ever pulled out my credit card. You can tell they care about their customer satisfaction.

🧐Negatives

Negatives

🧐
Unfortunately, the assessment is completely online, with no live call or video call with a mental health professional. This makes the legitimacy of the letter questionable at best. Sites like these are what HUD warns about since letters are being generated without an actual conversation with a real, licensed professional.  

Why I didn't choose Emotional Pet Support

Alongside the lack of a live call with a mental health professional, I also couldn't find anything about legal support and considering my past experience with landlords, this is a non-starter for me.

My experience using Wellness Wag's service

✅Positives

Positives

If you're looking for a quick fix with no frills, this is the ESA site for you. They'll get you an ESA letter and they'll do it fast.

🧐Negatives

Negatives

🧐
Unfortunately, just like with Emotional Pet Support, the assessment is completely online, with no live call or video call with a mental health professional. Just like before, this ESA letter wouldn't be accepted by landlords and would just be a waste of money.

Why I didn't choose Emotional Pet Support

No frills means no frills, they are a small shop and what they gain in speed they lose in experience.

They advertise that having an ESA will get you more access to restaurants, hotels, and shops, and we know that according to HUD, this isn't correct. This along with the fact that they do not offer the option to actually speak with a real therapist makes me question their legitimacy.

My experience using ESA Doctors' service

✅Positives

Positives

ESA Doctors offer the option to hop on a video call with an LMHP, which makes their service more reliable and letters more trustworthy.

As I've said over and over again, I'm skeptical of the legitimacy of services that do not offer that. What feels a bit better is you are actually connected with an LMHP and they send you a consent form to sign off on so it feels like the standard is a touch higher, and for $99.99-$129.99 it's a good service for the price.

🧐Negatives

Negatives

🧐
Their website claims that an ESA letter will be accepted by airlines for air travel, however, this isn't correct. Airlines are no longer required to accommodate ESAs in the cabin free of charge. They are only required to accommodate service animals.

Why I didn't choose ESA Doctors

The claims about air travel made me question their legitimacy. However, if you're looking for a good price and quick service, ESA Doctors is a great option. Just not for me. 

My experience with Mango Clinic's service

✅Positives

Positives

Mango Clinic provides live consultations with mental health professionals that you can schedule right during checkout. I really appreciated having this option.

🧐Negatives

Negatives

🧐
There's not as much info on ESAs on their site and their staff did not feel super accessible to me to answer questions. Their website also claimed that ESAs have travel rights, which we know isn't correct.

Why I didn't choose Mango Clinic

Overall, I'd recommend Mango Clinic if you're looking for a straightforward option that allows you to book pretty easily with a provider, if you are willing to forfeit having access to a knowledgeable staff with up to date ESA information. It didn't tick all of my boxes and the false claims made me suspicious of their ability to help me get a legitimate ESA letter.

Why I don't recommend United Service Dog

This is another service that left me a tad skeptical, as you don't need to connect with a provider on the phone. I reviewed them because they show up EVERYWHERE, so I'm guessing a lot of people interact with this website.

Additionally, I did not like that their website is pretty hard to use. Their information about emotional support animals and service animals was confusing and incorrect. Lastly, the amount of times they try to sell you additional stuff is pretty wild. It just feels like they're looking to grab your $$$.

Take your time finding the right ESA service for you

Finding the right ESA letter service can be tricky, but you should have the knowledge you need to find the perfect fit for you and your furry friend. Here are some things to bear in mind when you start your search: 

  • Verify credentials to ensure the service connects you with a licensed mental health professional in your state.

  • Look for guarantees that offer a money-back promise if your ESA letter doesn't meet your housing needs.

  • Prioritize customer support by choosing a service that is responsive and answers all your questions quickly.

  • Avoid unnecessary add-ons like ESA registrations, certifications, or ID cards, which aren't needed and are usually not to be trusted.

  • Look for fast turnaround options if you're in a hurry, but make sure the quick service doesn't come at the cost of an illegitimate ESA letter.

  • Know your rights by familiarizing yourself with the Fair Housing Act (FHA) and HUD guidelines to tell legitimate services from untrustworthy ones. 

A search worth doing to find an ESA letter for me and Cooper

During my search, my biggest priorities were peace of mind, great service, and legitimate products. 

This process wasn't the most fun, but knowing I don't need to worry about taking Cooper with me, is definitely worth the time spent. Big thanks for My Support Animal for making sure that I never have to worry about whether I can live with Cooper again!

Hopefully, this saves you time and makes selecting an ESA provider an easy decision!